At Kikkra, we carefully curate products designed to support emotional wellbeing, sensory regulation and inclusive development. Due to the nature of many of our items, certain return conditions apply to ensure hygiene, safety and product integrity for all customers.
1. 14-Day Return Period (EU Consumer Law)
In accordance with EU consumer protection regulations, customers have the right to return eligible products within fourteen (14) days from the date of delivery.
To be eligible for a return:
The item must be unused
The item must be in its original packaging
The item must be in resalable condition
Proof of purchase must be provided
Customers are responsible for return shipping costs unless the item is faulty.
2. Hygiene & Sensory Products (Important)
Due to hygiene, safety and product integrity considerations, the following items cannot be returned or refunded if:
The packaging has been opened
The seal has been broken
The product has been used
The product shows signs of handling beyond what is necessary to inspect it
This applies particularly (but not limited) to:
Sensory tools
Aromatherapy products
Magnesium oils and topical products
Bath and body items
Weighted products
Any product intended for personal use
This policy ensures that all products remain safe, clean and suitable for the families and individuals we serve.
3. Faulty or Damaged Items
If your item arrives damaged or faulty:
Please contact us within 48 hours of delivery
Provide clear photos of the item and packaging
We will assess and arrange a replacement or refund where appropriate
We take quality seriously and will always work with you to resolve genuine issues.
4. Refund Process
Once an approved return is received and inspected:
Refunds will be processed to the original method of payment
Processing time may take 5–10 working days depending on your payment provider
Shipping costs are non-refundable unless the return is due to an error or fault on our part.
5. Exchanges
Exchanges are subject to product availability and the same return conditions outlined above.
6. Questions
If you are unsure whether a product is suitable before purchasing, we encourage you to contact us — we are always happy to guide you toward the right choice.
